Legal

REFUND & CANCELLATION

Last updated: October 17, 2026 · Pixel Pioneers, Alappuzha, Kerala, India

Overview

Pixel Pioneers ("Platform") is a digital photography community offering Free, Pro, and Elite membership plans. This Refund & Cancellation Policy governs all subscription transactions processed through Razorpay on pixelpioneers.in. By completing a payment, you acknowledge and accept the terms described here. This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and applicable RBI guidelines for digital payment platforms.

1. Membership Plans

Pixel Pioneers offers the following paid memberships:• Pro Plan — ₹499/month or discounted annual rate. Includes unlimited photo uploads, priority gallery placement, expanded community features, and a business listing in the Hire directory.• Elite Plan — ₹999/month or discounted annual rate. All Pro features plus an open inbox (anyone can message you), featured profile placement, exclusive Elite challenges, and early access to new features.Free membership is always available with no payment required. Paid plans are billed in Indian Rupees (INR) and activated immediately upon successful payment.

2. Cancellation Policy

You may cancel your paid membership at any time directly from your Pixel Pioneers Dashboard under Settings → Subscription. Upon cancellation:• Your paid membership and all its features remain active until the last day of your current billing cycle. • You will NOT be charged for the next billing cycle. • No partial or prorated refund is issued for the unused portion of the current billing cycle. • Your account reverts to the Free plan when the paid period ends. • All your uploaded photos and profile data are retained on the Free plan.There is no cancellation fee. You may re-subscribe at any time.

3. Refund Eligibility

Refunds are issued at our discretion in the following cases:• Technical double-billing: If your account was charged more than once for the same billing period, the duplicate charge will be refunded in full within 7 business days. • Failed activation: If your payment was captured but your plan was not activated within 24 hours, contact us and we will resolve or refund within 5 business days. • 7-day new subscriber window: First-time subscribers who have not submitted any photos, made any posts, or used any paid-exclusive features may request a full refund within 7 days of their first payment. Refund requests after 7 days or from accounts that have used paid features will not be eligible.Refunds are NOT issued in the following cases: • Dissatisfaction with content created by other community members • Change of mind after using paid features • Failure to cancel before the next billing cycle • Account suspensions or bans resulting from violations of Community Guidelines

4. How to Request a Refund

To request a refund, email us at pixepioneersin@gmail.com with:Subject: Refund Request — [Your Username]Include: • Your registered email address • The Razorpay Payment ID (found in your payment confirmation email) • Reason for the refund requestWe will acknowledge your request within 2 business days and resolve it within 7 business days. Approved refunds are returned to the original payment method (UPI, card, net banking, or wallet) and typically reflect within 5–10 business days depending on your bank.

5. Payment Methods

We accept the following payment methods via Razorpay:• UPI (Google Pay, PhonePe, Paytm, BHIM, and all UPI apps) • Credit Cards (Visa, Mastercard, Rupay, American Express) • Debit Cards (all major Indian banks) • Net Banking (50+ banks) • Wallets (Paytm, Amazon Pay, Mobikwik, Freecharge) • EMI (on eligible cards, subject to bank terms)All transactions are secured by Razorpay's PCI DSS Level 1 infrastructure. Pixel Pioneers does not store any card, UPI, or banking credentials.

6. Membership Activation

Your membership is activated immediately and automatically upon successful payment confirmation from Razorpay. If activation is not reflected within 15 minutes, please log out and log back in. If the issue persists after 1 hour, contact support with your Payment ID.

7. No Shipping Policy

Pixel Pioneers is a fully digital platform. There are no physical goods, and no shipping or delivery is involved. This policy relates solely to digital subscription services.

8. Disputes

If you believe an error has occurred, please contact us at pixepioneersin@gmail.com before filing a chargeback with your bank. We commit to responding within 2 business days. Unresolved disputes may be escalated through the Razorpay dispute resolution process or the appropriate consumer forum in Kerala, India.

9. Contact

For refund requests, cancellation queries, or billing issues:Email: pixepioneersin@gmail.com Response time: Within 2 business days Address: Pixel Pioneers, Alappuzha, Kerala – 688001, India